Refund policy

Return & Refund Policy

Puff Pickleball

Last updated: 12/27/25

At Puff Pickleball, we stand behind our products and want you to be confident in your purchase. Please read our Return & Refund Policy carefully before initiating a return.

1. Return Window

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused

  • The item must be in original condition

  • The item must be returned in original packaging

Items showing signs of use are not eligible for return, except in cases of verified manufacturing defects.

2. Normal Wear & Tear (Important)

Pickleball paddles are designed for competitive play, and cosmetic and structural wear is normal after use.

The following are considered normal wear and tear and are not covered under returns, refunds, or defect claims:

  • Surface scuffs or scratches

  • Paint chipping or fading

  • Edge guard marks or abrasions

  • Edge guard separation caused by play, impact, or normal use

  • Grip wear, loosening, or discoloration

  • Minor dents or marks from ball contact or court surfaces

Using the paddle in gameplay will naturally result in wear and is not considered a manufacturing defect.

3. Manufacturing Defects

We will replace or refund paddles that have verified manufacturing defects, including:

  • Structural cracks not caused by impact

  • Handle separation

  • Internal rattle not caused by misuse

  • Defects present before use

All defect claims must be submitted within 14 days of delivery and may require photo or video evidence.

Puff Pickleball reserves the right to determine whether damage is due to a manufacturing defect or normal use.

4. Non-Returnable Items

The following items are non-returnable:

  • Used paddles (unless approved for defect)

  • Clearance or final sale items

  • Gift cards

  • Accessories that show signs of use

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Shipping costs are non-refundable

  • Refund processing may take 5–10 business days

If a return is denied, the item will be returned to the customer at their expense.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If approved, we will send a replacement of the same item.

7. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an approved manufacturing defect or shipping damage.

We recommend using a trackable shipping method. Puff Pickleball is not responsible for lost or damaged return shipments.

8. How to Start a Return

To initiate a return or defect claim, contact us at:
Email: info@puffpickleball.com

Please include:

  • Order number

  • Description of the issue

  • Clear photos or video of the product

9. Policy Changes

Puff Pickleball reserves the right to update or modify this policy at any time without prior notice.